A holiday accommodation security bond page should tell the guest who is requesting the hold, which booking it covers, the amount and currency, and what happens after authorisation. Use an authorisation checkout to reserve funds; a written form or description alone cannot create a card hold.
The template below is original guest-facing copy for a direct-booking property. Replace every placeholder, align it with your booking agreement and confirm the actual provider flow before publishing. It is a communication template, not a complete rental contract or a promise that every field is editable in every PayRequest page type.
Copy this short page description
Page title: [Property name] — Security Bond Authorisation
Summary: Please authorise a temporary card reservation of [amount and currency] for booking [reference], [arrival date] to [departure date]. This is separate from your accommodation payment.
How it works: The amount is reserved on your card when authorisation succeeds; it is not collected at that point. The reservation reduces your available card balance or credit. After departure, we check the property and release the hold if no supported charges apply under your booking terms.
Timing: Please complete authorisation by [date, time and timezone]. We aim to inspect the property and request release by [inspection target], provided no supported charges apply. Your bank determines when a released reservation disappears and your available funds update.
If a charge is needed: We will explain any supported charge under the conditions you agreed when booking. The amount charged and any remaining amount released will be confirmed separately.
Card entry and help: Enter your card details only in the secure checkout reached from this page. Do not put card numbers, security codes or door codes in order notes. Questions? Contact [business name] using [contact details already shown on the booking confirmation].
Suggested action label: Authorise security bond
The action label is a copy recommendation. Actual labels and card-entry screens depend on the page type and provider. Do not promise that editing a description changes the checkout button.
See a completed fictional example
“Seabreeze Cottage — Security Bond Authorisation. Please authorise A$450 for booking DEMO-218, Friday 20 November to Monday 23 November 2026. This is a temporary card reservation, separate from the accommodation payment. Please complete authorisation by Wednesday 18 November at 15:00 Australia/Sydney. We aim to inspect and request release by Monday 23 November at 14:00 if no supported charges apply. Your bank determines when the reservation disappears after release.”
Before using a similar schedule, the operator must verify that the actual authorisation deadline covers the final decision with a buffer. The property, booking, amount and timing are fictional. A$450 is not a recommended bond.
For the operational schedule behind the page, read the self check-in damage deposit workflow. For Australian terminology and AUD examples, see the holiday rental security bond guide.
Use the page settings and description for different jobs
| Information | Where to put or verify it | Why it matters |
|---|---|---|
| Business and property identity | Page identity and description | Guests can recognise the request |
| Exact amount and currency | Actual deposit configuration and checkout | Text saying A$450 does not override a different checkout amount |
| Booking reference and stay dates | Request reference or description | The operator can link the hold to the right stay |
| What the bond covers | Description and existing booking terms | The request does not introduce surprise conditions |
| Guest name and email | Available customer fields | Contact and confirmation can reach the right guest |
| Release target and bank explanation | Deposit instructions | Operational timing stays separate from bank processing |
| Authorisation status and deadline | Deposit details after approval | Guest-facing copy does not prove reserved funds |
If you need a fixed bond, configure and verify a fixed amount in the supported flow. Do not simply ask the guest to choose any amount and assume they will enter the one in your terms. Review the PayRequest deposit setup documentation for the request or product type you use.
A booking reference in notes can help reconciliation, but optional notes are not a reliable replacement for your own booking record. Do not assume an optional field will always be completed.
Replace wording that causes avoidable questions
Instead of “Pay A$450 now”, use “Authorise a temporary A$450 card reservation” when the flow really is authorisation only. Instead of “No money is affected”, explain that available credit or balance is reduced while the hold is active.
Avoid “Your refund will arrive within 48 hours” for an uncaptured hold. Prefer a realistic inspection-and-release target followed by the bank-processing explanation. PayRequest's customer guide explains why a released hold may disappear without an incoming refund.
Do not publish “Held for exactly seven days” solely because that duration was selected in a product. The actual provider deadline determines the available capture window. A configured duration and bank authorisation deadline are different.
Keep the page recognisable and easy to complete
Send the request through the booking conversation the guest already recognises. Name the property, identify the booking and give a way to verify an unexpected link using existing contact details. A lock icon or the word “secure” does not replace that context.
Keep the explanation short enough to read on a phone before card entry. Put the amount and reservation wording near the start, make support details easy to find and keep detailed contractual conditions in the agreement already supplied to the guest.
Do not ask for card photos, card security codes or bank login codes through an ordinary form. This template deliberately has no fields for those details.
Check the page before sharing it
- Replace every placeholder and remove any demonstration booking.
- Check the configured amount and currency against the visible description.
- Confirm that this is a Security Deposit authorisation flow, not an immediate payment.
- Check that the proposed timing fits the actual authorisation window.
- Read the page on a phone, including the transition to secure card checkout.
- Check the customer name/email fields, support contact and booking reference.
- Assign someone to verify authorisation before arrival and act after inspection.
After provider approval, check the actual reservation in Security Deposits. The existence of a completed-looking page is not evidence that a guest authorised it.
Create a dedicated request with PayRequest Security Deposits and adapt the description above to your property. For messages that accompany the link rather than appear on the page, use the rental security deposit email templates.
Editorial note: AI assisted the writing and illustration. The template and fictional example are original communication aids, not legal drafting or a tested customer outcome. Product instructions were reviewed on 10 November 2026.
