Choose what to credit
For a paid invoice, credit the full remaining amount, a specific amount including VAT, or selected invoice lines. Existing credits and refunds reduce the available amount.
Credit Notes
Correct invoices with linked credit notes
Issue a numbered credit note, keep the original invoice, and follow the refund separately. Clear records for you and your customer.
- Numbered PDF documents
- Original VAT rates preserved
- Visible in the customer portal
Original invoice · Paid
INV-2026-042€121.00
Linked credit note
CN-2026-007-€30.25
Refund status
Refund in progress
Illustrative amounts including VAT. A credit note does not confirm that money has been returned.
From invoice correction to a clear record
Create the credit from the original invoice, with a reason and the amount you want to correct.
Choose how to return the money
Refund through the original Mollie payment or transfer the money manually. Review the negative total and choose whether to email the credit note to your customer.
Keep everything connected
The credit note has its own number and PDF and links back to the original invoice. Customers can see the credit document and settlement status in their portal.
The credit is issued. Is the refund complete?
The document and the return of money have separate statuses. PayRequest checks outstanding Mollie refund statuses every five minutes; you can also refresh the status yourself.
Refund in progress
Mollie reports a pending, queued, or processing refund. Wait for completion or check the existing refund status.
Manual refund required
Transfer the money yourself, then record the completed manual refund with its bank or payment reference.
Refund completed
The provider reports completion, or you have recorded a completed manual refund. The credit remains linked to the original invoice.
If a provider refund needs verification, check the existing refund before trying again. Retry after a confirmed failure using the same credit note; issuing another credit can duplicate the correction.
Questions about credit notes
Can I credit an unpaid invoice?
Yes, eligible unpaid invoices can be credited in full. PayRequest creates a linked credit note, cancels the original invoice, stops its payment link and reminders, and cancels awaiting bank-transfer matching instructions. No refund is requested. Partial credits on unpaid invoices and customer-balance credits are not currently supported. Existing or in-flight payments and active debt-collection cases must be checked first.
Does a credit note automatically refund a payment?
No. The credit note corrects the invoiced amount. A Mollie refund or a completed manual transfer settles the money separately. The original paid invoice remains Paid; use the refund status to check whether money has been returned.
Can I send the credit note to my customer?
You can choose to notify the customer when issuing it. The Credit Note Created template must be active. Default content uses the customer’s configured language when available; custom template text is not automatically translated. Check the invoice email history to confirm sending.
Can I issue more than one credit note?
Yes, while enough amount remains available. The minimum credit is €0.01. Older credits or refunds without known line allocations can prevent selected-line credits; use a specific amount when available.