Structured cancellation with notice periods
Replace instant cancellations with a structured request process. Collect reasons, enforce notice periods, and automatically manage linked domains — giving you time to retain customers.
How cancellation requests work
A structured process that gives you visibility and time to act before a subscription ends.
Customer requests cancellation
From the customer portal, they click Cancel Subscription, select a reason (too expensive, switching provider, no longer needed, or other), and add an optional message.
Notice period calculated
The effective cancellation date is the later of today plus the notice period (default 30 days) or the next billing date — so the customer gets what they already paid for.
Support ticket created
A Cancel Subscription support request is automatically created with the reason and message, linked to the subscription. Review it from the Support Requests page.
Domain auto-renew disabled
If the subscription has a linked domain with auto-renew enabled, it is automatically turned off at the registrar. No manual action needed.
Automatic cancellation
A daily scheduled job checks for subscriptions past their effective date and cancels them automatically. The linked support request is marked as resolved.
Cancellation reasons
Understand why customers leave with structured reason collection on every cancellation request.
Cancellation reasons feed into your analytics, helping you identify trends and reduce future churn.
Set Cancellation Mode to Immediate if you want the old behavior where clicking cancel stops the subscription right away.
Admin controls for pending cancellations
Full control over every cancellation request from your dashboard.
Withdraw Cancellation
Cancel the request and keep the subscription active. The support request is closed and the customer continues normally.
Cancel Now
Skip the notice period and cancel the subscription immediately. Use when you've resolved the situation or agreed to early termination.
Review & Communicate
Open the linked support request to discuss the cancellation with your customer. Send retention offers or resolve issues before the effective date.
Customer portal experience
A clear, professional experience for customers with pending cancellations.
Customer sees
Admin sees
Automatic domain auto-renew control
When a subscription with a linked domain is cancelled, PayRequest automatically disables auto-renewal at the domain registrar (OpenProvider). No manual intervention needed.
Configurable notice periods
Don't let customers cancel on the spot. Set a notice period per product so you have time to reach out, offer alternatives, and retain the customer before the subscription ends.
1 to 365 days
Configure any notice period per product — from 1 day to a full year
Smart effective date
The effective date is the later of today + notice period or the next billing date
Customer stays active
The subscription runs normally during the notice period — no service disruption
Auto-cancellation
A daily job automatically cancels subscriptions that reach their effective date
Example: 30-day notice period
Request vs Immediate cancellation
Turn cancellations into retention opportunities
Set up cancellation requests for your subscriptions. Included in the Business plan.
Cancellation requests available on Business plan (€20/month)