To change a customer portal billing address, update the permitted profile fields, reopen the saved profile and compare the relevant invoice copies. Keep an already downloaded PDF separate from a fresh download: changing a profile does not rewrite a file on your device, but a newly generated PDF can display current customer details.
This workflow is for a business moving office and the billing administrator checking the change. It addresses the address on documents, rather than missing invoices at month-end or adding a new bookkeeper to billing emails.
Where can the customer change the address?
The PayRequest Customer Portal documentation describes self-service profile editing and invoice PDF downloads. Sign in through the seller's shop, open Edit Details and review the available address, city, postal code and country fields. Save an allowed change, then reopen the page to confirm what persisted.
A successful message is a starting point, not proof that every billing artifact now agrees. Check the actual stored values, including the country and postal code. Keep the customer's email and billing notification contacts separate: a move does not automatically mean that invoices should go to a different person.
Does a new address change old invoice copies?
Software differs. Tactiq's billing-address guidance says its update applies to future invoices; Dropbox's invoice-editing guidance describes editing billing details on earlier invoices in supported workflows. Neither rule should be assumed for another product.
In PayRequest's product code reviewed on 8 October 2026, the portal download generates a PDF using an invoice template that reads related customer details. This supports a practical precaution: a fresh copy can reflect the current address. It does not prove that all exports or previously delivered copies behave identically. Compare the actual documents instead of treating a downloaded PDF as an immutable historical snapshot.
Use a three-document address check
Here is an original fictional example, not a customer test. North Quay Training moves from Example Street 14 to Example Avenue 28 on 8 October. The legal entity and registration number stay the same. Invoice DEMO-104 was issued before the move.
| Record | What to inspect | What the result establishes |
|---|---|---|
| Saved original DEMO-104.pdf | Old address, invoice number, issue date and amount | What this stored file displayed before the change |
| Fresh download of DEMO-104 | Same invoice identity and amount; address currently rendered | Whether this newly generated copy differs |
| Next newly issued invoice | Intended billing address and correct customer identity | Whether the next billing document uses the intended details |
Keep both versions if they differ and record when each was obtained. A changed address does not, by itself, prove a changed amount, a new invoice or a correction accepted by the accountant. The worksheet is your document control, not a built-in PayRequest version-history feature.
What if the address is locked or the company changed?
The reviewed portal code treats address and company fields as read-only for KVK-synced Dutch businesses. If the form is locked, ask the seller to review the registered-data process. Repeated submissions are not evidence of a completed update.
Distinguish an office move from a different legal entity. A new company name, registration number or contractual counterparty needs seller review; a profile edit alone does not transfer an invoice or contract. Ask the billing owner which correction process applies to issued documents. This checklist does not prescribe a tax or legal correction method.
Send a specific billing handoff
Use this copyable message after checking the profile: “We updated the permitted address fields on 8 October. The legal entity is unchanged. Please check invoice DEMO-104 against the saved original and a fresh download, and confirm the address on the next invoice. We have retained both copies where their displayed details differ.”
Include the invoice reference and change date; avoid sending unrelated customers' files or a full financial archive. If the seller finds a mismatch, keep the question open until the document owner explains it. Do not overwrite the original merely to make the folder look consistent.
Confirm the next invoice, then close the change
The change is ready to hand off when the saved profile is correct, differences between relevant copies are recorded and the next invoice has been checked. If you need to collect a month's complete records, use the separate month-end invoice checklist. For a change of recipient, see invoice email copies for a new bookkeeper.
Start with one permitted update in the Account Portal, then compare the document in the Invoice Portal. That is a more reliable handoff than “the address is fixed” without a named document.
Editorial note: AI assisted with this article and cover. Published documentation and relevant product code were reviewed on 8 October 2026. The example is illustrative; no live customer profile or invoice was changed.
