In-House Collections

Recover overdue payments without a collection agency

Stop paying 15-25% to collection agencies. Automate payment follow-ups with multi-channel reminders, escalation workflows, and EU-compliant legal letters. Recover more, keep more.

50%
Faster payments
15-25%
Saved on collection fees
3
Communication channels
Payment Recovery Timeline
Invoice #INV-2024-0892
Paid
Outstanding: EUR 1,250.00
Friendly ReminderDay 1

Automated email sent with payment link and invoice PDF

SMS Follow-upDay 7

Text message reminder with direct payment link

WIK Letter GeneratedDay 14

EU-compliant 14-day notice prepared for sending

Payment ReceivedDay 18

Customer paid via payment link - EUR 1,250.00

EUR 1,250
Recovered
18 days
Recovery time
EUR 0
Agency fees
No Agency Fees

Multi-channel communication

Reach debtors through their preferred channel. Each channel has different response rates - use all three for maximum recovery.

Email Reminders

Professional payment reminders with your branding, invoice PDF, and one-click payment link.

45% open rate
2-3 days avg

SMS Messages

Short, direct reminders that get attention. 98% read rate makes SMS ideal for urgent follow-ups.

98% read rate
Same day avg

Physical Letters

Formal notices and WIK-briefs for legal compliance. Required before initiating collection proceedings.

95% delivered
7-14 days avg

Automated escalation workflow

Set up once, recover automatically. Configure your escalation timeline and let the system handle follow-ups.

Step 1

Configure Timeline

Set days between each escalation stage

Step 2

Choose Channels

Enable email, SMS, and/or letter notifications

Step 3

Customize Messages

Personalize templates for each stage

Step 4

Auto-Recover

System follows up until payment is received

EU Compliant

WIK-Brief & legal compliance

In the Netherlands and EU, you must send a 14-day notice (WIK-brief) before you can charge collection costs or start legal proceedings. Our system handles this automatically.

Automatic WIK-brief generation with correct legal text
14-day waiting period tracking
Statutory collection cost calculation (BIK rates)
Compliant interest calculation (statutory + 2%)
PDF letters ready for postal sending
Proof of sending for legal records

Why WIK compliance matters

Without a proper 14-day notice, you cannot legally add collection costs to the debt. Our templates are reviewed for Dutch and EU compliance.

WIK-Brief / 14-Day Notice
Generated automatically
To
John Smith
123 Example Street
Date
January 2, 2026
RE: Final Payment Notice - Invoice #INV-2024-0892

Dear Mr. Smith,

Despite previous reminders, the amount of EUR 1,250.00 remains unpaid. This letter serves as your final 14-day notice in accordance with Article 6:96 BW.

If payment is not received within 14 days, we reserve the right to add statutory collection costs and interest.

Original Amount
EUR 1,250.00
Collection Costs
+ EUR 40.00

Keep more of what you recover

Collection agencies charge 15-25% of recovered amounts. With in-house recovery, you keep everything.

With collection agency

Invoice amountEUR 1,000
Agency fee (20%)- EUR 200
You receiveEUR 800

With PayRequest

Invoice amountEUR 1,000
Platform feeEUR 0
You receiveEUR 1,000

Annual savings example

If you recover EUR 50,000 in overdue payments per year:

EUR 10,000 / year
Agency fee savings
EUR 2,000 / year
Additional collection costs recovered
EUR 12,000 / year
Total benefit

Complete recovery toolkit

Everything you need to recover overdue payments in-house, without expensive collection agencies.

Multi-Channel Reminders

Reach debtors via email, SMS, and letters. Meet them where they are.

Automated Escalation

Set rules to automatically escalate from friendly reminder to formal notice.

Late Fee Automation

Automatically calculate and add late fees based on your terms or legal maximums.

WIK-Brief Generator

Generate EU-compliant 14-day notice letters required before legal action.

Debtor Payment Portal

Give debtors a self-service portal to view invoices and make payments.

Collection Cost Calculator

Automatically calculate and add statutory collection costs per EU regulations.

Payment Portal
acme-corp.payrequest.io/portal
Secure
Outstanding Balance
EUR 1,250.00
INV-2024-0892
Due: Dec 15, 2024
EUR 1,250.00
INV-2024-0756
Paid: Nov 28, 2024
Paid
Self-Service

Debtor self-service portal

Give debtors a dedicated portal to view outstanding invoices, download PDFs, and make payments. Reduces support inquiries and accelerates payments.

Invoice overview
All outstanding and paid invoices in one place
One-click payment
Pay instantly via iDEAL, credit card, or SEPA
Payment plans
Let debtors propose installment plans
Download PDFs
Access invoice and reminder PDFs
Stop losing money to agencies

Start recovering payments in-house

Set up automated payment recovery in minutes. No collection agency needed.