1. Set the deposit amount
A standard city bike, premium mountain bike and e-bike do not expose the business to the same loss. Start with the replacement cost of the bicycle, battery and supplied accessories, then set a deposit that covers the most likely incident without creating unnecessary card-limit problems.
2. Choose the hold duration
The authorization must remain active until the bicycle is back and inspected. A four-day hold can cover a one- or two-day rental plus inspection time. For longer rentals, choose a supported longer window and never promise a duration your payment provider cannot guarantee.
3. Explain the hold before authorization
Tell the renter the amount, duration, what the deposit covers and that it is not a charge. The hold reduces available card balance temporarily, so visible wording prevents the most common support question: ‘Why was I charged?’
4. Inspect, capture or release
Photograph the bike at pickup and return. If everything is in order, release the full hold. If an agreed charge applies, document the reason and capture only that amount. Send the renter a confirmation either way.
A clear four-day authorization message
Security deposit — 4-day card hold. This amount will be temporarily reserved on your credit card and will not be charged. After the bicycle is returned and inspected, the hold will be released unless an agreed damage, loss or late-return charge applies.