Keep customers informed
Send announcements, alerts, and updates directly to customers through their portal. Callout banners, notification bell, scheduled delivery, and email — all from one place.
Four notification types
Each type has its own color and icon so customers instantly know what it's about.
Announcement
General updates, new features, company news. The go-to type for keeping customers in the loop.
We've launched a new customer portal with dark mode support!
Price Change
Notify customers about upcoming pricing adjustments. Give them time to review and prepare.
Your hosting plan changes from €49 to €59/mo starting April 1, 2026.
Vacation / Away
Let customers know when you're unavailable. Set expectations for response times.
Our office is closed Dec 23 - Jan 2. Support resumes January 3.
Problem / Outage
Report service issues, outages, or known bugs. Transparency builds trust.
Payment processing is temporarily delayed. We're working on a fix.
Two ways to reach customers
Notifications appear as callout banners at the top of the portal and in the notification bell dropdown. Maximum visibility without being intrusive.
Callout Banners
Full-width banners at the top of the customer portal. Impossible to miss, with dismiss option for non-critical updates.
- Color-coded by type
- Dismissible or permanent
- Shows on every portal page
- Rich text content
Notification Bell
A notification bell icon in the portal header with an unread count badge. Customers click to see all recent notifications in a dropdown.
- Unread count badge
- Chronological list
- Mark as read
- Links to full details
Send to the right customers
Target all customers at once, pick specific ones, or use tags to reach groups. Every notification hits the right audience.
All Customers
Broadcast to everyone. Perfect for company-wide announcements, holiday notices, and new feature launches.
Specific Customers
Hand-pick individual customers. Use for account-specific notices, custom pricing changes, or targeted updates.
Tag-Based Groups
Target customers by tag — like "Enterprise", "Hosting", or "Trial". Reach the right segment without manual selection.
Built for real business needs
Every feature exists because businesses asked for it. No fluff — just the tools you need to communicate with customers.
Scheduling
Set a publish date and time. Notifications go live automatically — no need to remember to hit send.
Email Delivery
Optionally send the notification as an email too. Reach customers who don't log in regularly.
Permanent or Dismissible
Critical notices stay visible until you remove them. Informational updates can be dismissed by customers.
Active / Inactive Toggle
Draft notifications and activate them when ready. Deactivate outdated ones without deleting.
Rich Content
Format your notifications with bold text, links, and paragraphs. Say more than a plain text alert.
Cross-Reference Links
Link notifications to invoices, subscriptions, or external pages. Give customers the full context.
Notifications in action
See how businesses use portal notifications to keep customers informed and reduce support tickets.
Holiday notice
Let customers know your office is closed and when normal service resumes. Set as permanent so it stays visible throughout the holiday period.
Our office is closed December 23 - January 2. Emergency support available via email. Normal hours resume January 3.
Price increase
Give customers advance notice of pricing changes. Target specific plans using tags. Professional and transparent.
Starting April 1, 2026, your Hosting Pro plan will change from €49/mo to €59/mo. No action needed — billing updates automatically.
Service outage
Report issues fast with a problem notification. Customers see it immediately in the portal banner. Update or remove it when resolved.
Payment processing is experiencing delays. Our team is working on a fix. Estimated resolution: 2 hours.
New feature launch
Announce new features or improvements to your service. Link to documentation or the feature page for more details.
New: File Delivery is now available! Send files to customers and get paid — files stay locked until the invoice is paid.
Customer Portal
Portal Notifications is part of the PayRequest Customer Portal. Give customers self-service access to invoices, subscriptions, and payment methods — plus keep them informed with notifications.
Start communicating with your customers
Portal Notifications is included in all PayRequest plans. Set up in minutes, no coding required.