Resolve Client Queries Before They Become Problems
Let customers raise billing questions directly from their portal. Handle invoice disputes, answer queries, and resolve issues — all in one place with full conversation history.
Hi, I noticed the invoice shows 10 hours but we agreed on 8 hours for the project. Could you please check this?
Everything You Need to Handle Client Queries
A complete support request system built into your customer portal. No separate tools needed.
Message Threads
Two-way conversations with full history. No more searching through emails to find context.
File Attachments
Customers can upload contracts, screenshots, or any proof. You can attach revised invoices.
Status Tracking
Open, In Review, Resolved, or Rejected. Customers always know where their request stands.
Quick Actions
One-click buttons to adjust invoice, issue refund, or mark resolved. Handle issues in seconds.
Resolution History
Track all past disputes per customer. Identify patterns and problem customers early.
Email Notifications
Both parties get notified on updates. No request falls through the cracks.
How It Works
Simple for customers, powerful for you.
Customer Opens Request
From their portal, customers click 'Support' on any invoice to raise a query. They select a reason and describe the issue.
You Review & Respond
Get notified instantly. Review the request, check the invoice, and respond with context. Use quick actions for common resolutions.
Resolve & Close
Mark as resolved when done. Customer gets notified automatically. Full audit trail for future reference.
Built-in Dispute Categories
Pre-defined reasons help you triage and respond faster.
Why Handle Support In Your Portal?
78% of payment disputes can be resolved with better communication. Give customers a direct line to you.
Reduce Support Emails by 50%
Self-service access to invoices and direct query submission means fewer "where's my invoice?" emails.
Keep Customers Happy
Fast resolution builds trust. Customers who can easily raise concerns are less likely to churn.
Prevent Chargebacks
Resolve disputes before customers escalate to their bank. Save on chargeback fees and protect your reputation.
Full Audit Trail
Every message, attachment, and action is logged. Protect yourself with documentation if disputes escalate.
Resolution Time Comparison
Perfect For Every Business
Whether you're a freelancer or an agency, support requests keep client communication organized.
Freelancers
Handle billing questions professionally without losing context across multiple email threads.
Agencies
Multiple team members can collaborate on client issues with shared visibility.
SaaS Companies
Reduce churn by resolving billing issues before frustrated customers cancel.
Course Creators
Handle refund requests and access issues quickly to maintain your reputation.
Seamlessly Integrated with Your Customer Portal
Support Requests is built into the same portal where customers view invoices and manage subscriptions. One login, everything in one place.
Learn About Customer PortalStop Losing Clients Over Billing Confusion
Give customers a direct line to resolve issues. Handle disputes professionally, build trust, and keep more clients.