Your Built-in Customer Support Desk
A complete ticketing system inside your customer portal. Customers submit requests, you respond with rich text replies, track activity in real-time, and resolve issues faster — no external tools needed.
Hi, I noticed the invoice shows 10 hours but we agreed on 8 hours for the project. Could you please check this?
Type your reply...
10 Built-in Request Types
Pre-defined categories help you triage, filter, and respond faster. Customers select a type when submitting their request.
A Complete Support System Built Into Your Portal
Everything you need to manage customer communication professionally — from rich text replies to real-time activity tracking.
Rich Text Replies
Respond with formatted text — bold, italic, lists, links, and blockquotes. Professional replies that customers can actually read.
Variable Insertion
Insert customer name, email, invoice numbers, or subscription details with one click. Personalized replies in seconds.
Internal Notes
Add admin-only notes that customers never see. Collaborate with your team on complex issues without exposing internal discussion.
Email Notifications
Optionally email customers when you reply. Branded emails with your logo, a message preview, and a 'View Full Reply' button.
Activity Tracking
See exactly when customers view their tickets. Track every action — replies, status changes, email sends — in a chronological timeline.
Status & Priority
Open, In Review, Resolved, Rejected, or Closed. Set priority from Low to Urgent. Tickets auto-reopen when customers reply.
Search & Filter
Find any ticket instantly. Filter by status, type, or priority. Search by subject, message content, or customer name.
Full Audit Trail
Every message, attachment, status change, and view is logged. Complete documentation if disputes ever escalate.
How It Works
Simple for customers, powerful for you.
Customer Submits Request
From their portal, customers create a ticket with subject, message, type, and priority. They can submit from any invoice, subscription, or the support page.
You Review & Respond
Get notified instantly. Use the rich text editor to craft your reply, insert customer variables, add internal notes, and optionally send an email notification.
Track & Resolve
Monitor conversations in real-time. See when customers view tickets, track all activity in the timeline, and close with a full audit trail.
Real-Time Activity Timeline
Every action on a ticket is tracked chronologically. Know exactly what happened, when it happened, and by whom.
Customer opened a new billing question
Added contract as attachment
Acknowledged the issue and started review
Checked: invoice had wrong hourly rate
Notification delivered to [email protected]
Customer opened the ticket in portal
Invoice adjusted — customer confirmed
Why Handle Support In Your Portal?
78% of payment disputes can be resolved with better communication. Give customers a direct line to you.
Reduce Support Emails by 50%
Self-service access to invoices and direct query submission means fewer "where's my invoice?" emails.
Keep Customers Happy
Fast resolution builds trust. Customers who can easily raise concerns are less likely to churn.
Prevent Chargebacks
Resolve disputes before customers escalate to their bank. Save on chargeback fees and protect your reputation.
Full Audit Trail
Every message, attachment, and action is logged. Protect yourself with documentation if disputes escalate.
Resolution Time Comparison
Perfect For Every Business
Whether you're a freelancer or an agency, support requests keep client communication organized.
Freelancers
Handle billing questions professionally without losing context across multiple email threads.
Agencies
Multiple team members can collaborate on client issues with shared visibility.
SaaS Companies
Reduce churn by resolving billing issues before frustrated customers cancel.
Course Creators
Handle refund requests and access issues quickly to maintain your reputation.
Seamlessly Integrated with Your Customer Portal
Support Requests is built into the same portal where customers view invoices and manage subscriptions. One login, everything in one place.
Learn About Customer PortalStop Losing Clients Over Billing Confusion
Give customers a direct line to resolve issues. Handle disputes professionally, build trust, and keep more clients.