Clean up your subscription list, keep every record
Archived subscriptions disappear from your active list and customer portal while preserving all invoices, transactions, and history. The best way to handle plans customers switched away from, completed projects, and former accounts.
When to archive
Archiving is the right choice when a subscription has run its course and no longer needs to be in your day-to-day view.
Customer switched plans
A customer moved from Basic to Professional. The old subscription is canceled but still clutters your list. Archive it to keep focus on the active plan.
Former customer
A customer left permanently — they closed their business, moved to a competitor, or simply don't need the service anymore. Archive to keep your list current.
Completed project
A fixed-term project, seasonal subscription, or temporary license is finished. Archive it instead of leaving it in your canceled list.
Merged or restructured
Two companies merged, or a customer consolidated multiple subscriptions into one. Archive the old entries to avoid confusion.
Product discontinued
You stopped offering a service. Archive all subscriptions for that product so they don't show up in reports or confuse your team.
Duplicate from migration
After importing subscriptions from another system, duplicates may exist. Archive the extras without losing their payment history.
Archiving vs Canceling
Understand the difference between canceling and archiving a subscription.
How to archive a subscription
Open the subscription
Go to Subscriptions, find the subscription, and open its detail page.
Cancel first if still active
A subscription must be canceled before it can be archived. This two-step flow prevents accidentally archiving an active subscription.
Click Archive Subscription
On a canceled subscription, click the Archive Subscription button. A confirmation dialog explains what archiving does.
Subscription moves to Archived tab
The subscription gets a zinc/gray badge and moves to the dedicated Archived tab. All data stays intact.
What happens when you archive
Reactivation
Sometimes a customer comes back, or you archived something by mistake. You can always reactivate.
Reactivation is the only action available on archived subscriptions. This prevents accidental status changes on subscriptions that should stay shelved.
Best practices
Archive after the dust settles
Wait until pending invoices are paid, chargebacks are settled, and the customer confirms they don't need reactivation. Then archive.
Use tags before archiving
Tag subscriptions before archiving to make them easier to find later. For example: "churned-2026-Q1", "migrated-to-pro", or "dispute-resolved".
Review your Archived tab periodically
Once a quarter, glance at the Archived tab to verify nothing was archived by mistake. The count badge makes this easy.
Archive in batches when discontinuing
When you stop offering a product, cancel all related subscriptions first, then archive them together. Use tags to mark the reason.
Frequently asked questions
Can customers see archived subscriptions?
No. Archived subscriptions are completely hidden from the customer portal.
Are archived subscriptions included in MRR calculations?
No. Only active subscriptions are counted in MRR and revenue reports.
Will archiving delete any invoices or transactions?
No. All linked data is preserved. Archiving only changes the subscription status.
Can I archive an active subscription directly?
No. You need to cancel it first, then archive. This two-step process prevents accidentally hiding a subscription that's still billing.
What happens to open invoices when I archive?
Open invoices are not automatically canceled. Review and cancel any open invoices manually before archiving.
Ready to clean up your subscription list?
Archive subscriptions you no longer need. All data stays intact, your list stays focused.
Subscription archiving included in Business plan (€20/month)